Shipping policy

Shipping

Processing time

Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking once your order ships.

Delivery time

Estimated delivery is 7–14 business days from dispatch. Delivery times are estimates and may occasionally be longer due to customs, carrier delays, or peak periods. Our products are shipped from our international fulfilment partners.

Shipping costs

Standard shipping is a flat rate calculated at checkout. Orders over AU$59 qualify for free shipping.

Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your delivery.

Incorrect address

Please make sure your shipping address is correct at checkout. We can't be held responsible for orders sent to an incorrectly entered address.

Contact

Questions about your delivery? Email support@mounera.com.