Privacy Policy
This Privacy Policy explains how Mounera ("we", "us") collects, uses and protects your personal information when you shop with us. We are committed to handling your data in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
- Order details: your name, shipping address, email address and phone number.
- Payment information: processed securely by Shopify and our payment providers. We never see or store your full card details.
- Usage data: basic analytics and cookie data that help our store work and improve.
How we use your information
- To process, ship and support your order.
- To send order and shipping updates.
- To respond to your enquiries.
- To improve our store and, where you've opted in, send you marketing.
We never sell your data
We do not sell or rent your personal information. We only share it with trusted service providers — such as Shopify, our payment gateways and shipping carriers — strictly to fulfil your order.
Cookies
Our store uses cookies to keep your cart working, remember preferences and measure performance. You can disable cookies in your browser, though some features may not work as intended.
Your rights
You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Email contact@mounera.com and we'll action your request.
Contact
For any privacy questions, email contact@mounera.com.